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Terms And Conditions

But our love is unconditional

Terms and Condition for Vendor

Entradio welcomes you (the “Vendor” or “you”) to its website www.entradio.com(the “Site”). The terms "Entradio" or "we" refer to Entradio Solutions Private Limited having its registered office at ​M​​umbai, India. The company is in the business of operating a platform for travel bookings referred to as “Entradio”[“Services”] to its users (“Vendor”). WHEREAS the Registered Vendor is the owner of a hotel/ property and desires to enroll himself on Entradio in the process of increasing his sales and facilitating the customers. This Agreement will come into force on the Effective Date and will remain in full force and effect for so long as the Registered Vendor is displayed on Entradio. Either Party may terminate this Agreement any time, for any reason, by providing 30 days’ written notice to the other. Upon termination, the Registered Vendor shall promptly pay to The Company any outstanding amount owed for applicable customer orders prior to such termination.


Ownership & Liabilities

The Registered Vendor is liable to provide accurate information for enrolling on Entradio and undertakes that they are fully functional and eligible to carry out the functions expected out of him for enlisting on Entradio. The Registered Vendor to provide full, complete, accurate and true description of the rooms and services at the Registered Property and that of the Registered Property and further agrees not to provide any such description/information regarding the Registered Property which amounts to misrepresentation to the customer.

The Registered Vendor shall be solely responsible for the quality, quantity, merchantability, guarantee and warranties in respect of the products or services offered for sale through Entradio. Further, the Company is not liable for any rejections from the customers for any reason whatsoever. The Registered Vendor agrees and acknowledges that it shall be solely liable for any claims, damages and allegation arising out of the products or services offered for sale or any misconduct or misrepresentation by the Registered Vendor and/or the Customers or any of its representatives through Entradio.

Data and Information

Account creation requires Registered Vendor to provide an email address and password and certain other information as specified in Entradio; additionally, Registered Vendor may furnish other information such as Registered Vendor’s username created, location, company profile, Registered Vendor’s products and services and all other relevant information (collectively, “Data”) as provided as part of the Registered Vendor’s use of Services.

The Registered Vendor shall (a) Provide true, accurate, current, and complete information about the Registered Vendor as prompted during the account creation/registration process, and (b) Maintain and promptly update

Registered Vendor’s Data to keep it accurate and current. Registered Vendor agrees that The Company may use Registered Vendor’s Data to provide Services, if any information that is inaccurate or not current, some of the Services may not operate correctly. Additionally, if Registered Vendor provides any information for the purposes of fraudulent or criminal activities, or the Company has reasonable grounds to suspect that such information has been provided, then the Company shall have the right to suspend or terminate Registered Vendor’s account and refuse any and all current or future use of the Services.

The Company shall not be liable for any fault in the Services due to the lack of, incorrect, false information provided by the Registered Vendor.

Proprietary Rights

a. The Registered Vendor acknowledges and agrees that The Company and/or its licensors own all intellectual property rights in Entradio. Except as expressly stated herein, this agreement does not grant the Registered Vendor any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trade-marks (whether registered or unregistered), or any other rights or licenses in respect of the Services or Entradio

b. The Company shall own and retain all right, title and interest in and to (a) the Service and the software offered to the Registered Vendors in relation to the Service, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with the Services or support, and (c) all intellectual property rights related to any of the foregoing.

c. Notwithstanding anything to the contrary, the Company shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Registered Vendor data and data derived therefrom), and Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other The Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business.

d. The Registered Vendor permits the Company to display the name, brand name, logo, trademark and any other information as supplied by the Registered Vendor on Entradio, to enable the Company to fulfil its rights and obligations under this Agreement.

Disclaimer of Warranties And Limitation Of Liability

a. The Services and any third-party software, services, or applications made available in conjunction with or through the Services are provided “as is” and without warranties of any kind either express or implied. Company, and their respective affiliates, officers, employees, agents, partners, licensors, and suppliers (collectively, the ‘Entradio Parties’), disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and title and non-infringement.

b. The Entradio Parties do not warrant that the functions contained on the website and/ or in the mobile applications will be uninterrupted or error-free, that defects will be corrected, or that the services, systems, networks or servers that make them available are free of viruses or other harmful components.

c. The Company undertakes that the Services will be performed substantially with reasonable skill and care in accordance with industry standards. Notwithstanding anything, the Company does not warrant that the Registered Vendor's use of the Services will be uninterrupted or error-free; nor is it responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Registered Vendor acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

d. Except with respect to a Party’s intentional misconduct, infringement of the other Party’s Intellectual Property Rights, direct payment obligations between the Parties pursuant to these terms, or any breach of a Party’s confidentiality obligations, in no event shall either Party be liable for special, indirect, incidental, or consequential damages, including, but not limited to, loss of data, loss of use, or loss of profits arising hereunder or from the provision of services, even if advised of the possibility of such damages.

Miscellaneous

a. The Registered Vendor shall defend, indemnify and hold harmless The Company, its directors, affiliates, contractors and employee from any and all claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Registered Vendor's use of the Services and/or Entradio. In no circumstance would Entradio will liable to Vendor for any direct/indirect losses arising out of use of Entradio’s services.

b. Either Party may terminate this Agreement any time, for any reason, by providing 30 days’ written notice to the other. Upon termination, the Registered Vendor shall promptly pay to The Company any outstanding amount owed for applicable customer orders prior to such termination.

c. The contents of this Agreement and any information passed on by the Company to the Registered Vendor is highly confidential in nature and the Registered Vendor agrees and undertakes to maintain the confidentiality of the information and user/customer data disclosed, generated or made available to Registered Vendor under this Agreement and will not be misused in any manner, nor will be passed on to any third party.

d. Neither Party shall be responsible or liable for any delay or failure to perform its obligations (other than an obligation to make payment) under this Agreement due to unforeseen circumstances or any event which is beyond that Party's reasonable control and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, failure of telephone connections or power failure, fire or floods.

e. The Agreement is subject to exclusive jurisdiction of competent Courts of law at Mumbai only and the laws of Republic of India, as are in force, shall be applicable to the Agreement.

f. By using Entradio services, a registered vendor acknowledges and agrees to following services and methods used by Entradio -

1. Booking terms with Customer & Entradio -

Bookings for rooms at the Registered Property shall be received using Entradio and shall be forwarded to the Registered Vendor. The Registered Vendor shall ensure that the rooms at the Registered Property displayed on Entradio are of the specifications as represented by the Registered Vendor on Entradio and there is no variation whatsoever. The necessary guarantee/warranty shall be provided by the Registered Vendor to the customer. The Registered Vendor shall not hold Entradio responsible in any manner whatsoever. Registered Vendor acknowledges that the Services provided by The Company under this Agreement is for the limited purpose of operations of the Service and the guest information provided on Entradio is on an ‘As is’ basis.

2. Rates & Discount -

The Registered Vendor shall be solely responsible for rates & discount made available on Entradio. The Company shall have no responsibility with respect to the rates provided by the Hotel.

3. Payout -

The Company may collect the payments on behalf of the Registered Vendor through Entradio and credit within 10 (ten) days from the checking out and/or cancellation of the booking of the Customer.

Alternatively, Registered Vendor may opt for payments made by the Customer directly at the Registered Property by opting for Pay@Hotel feature for specific rooms, in such cases and subject to customer’s booking option as Pay@Hotel, the Company shall not be liable for any monetary obligation on its own or on behalf of the Customer.

4. Cancellation & Refund -

Cancellation & Refund shall be as per the cancellation rule as configured on Entradio, by Vendor. Payment processing for the vendor and customer will be done based on the rule attached to respective booking. By signing this agreement you agree that the cancellation rules and terms are clear to you and you don’t have any doubt in the understanding of the cancellation rule options.

5. No Show -

In case of no show there shall be no refund to the Customer and the Company shall remit any and all amount due to the Registered Vendor, only if payment is made through Entradio.

6. Room Bidding -

Entradio shall allow Customers to bid a particular price for a particular booking at the Registered Property. The Registered Vendor shall get a notification of the bid and shall respond to the bid within 24 hours of receiving the notification, otherwise the bid shall expire. Customers can negotiate rate and can post bid for any room with bid option enabled. Vendor can respond bid request by accepting/rejecting/modifying quoted rate. If vendor is not responding to customer's bid request/notifications, their bid response will be degraded. Any and all bookings under bid process shall be non-refundable to customers.

7. Reviews/ ratings -

The Registered Vendor understands that there will be reviews/ ratings from Customers on Entradio and that, the Company is not responsible for the content of these reviews/ ratings. Company through Entradio will provide the Registered Vendor an opportunity to respond to such reviews/ ratings on the application itself. Company through Entradio shall also provide the Registered Vendor an option report abuse for the reviews/ ratings. However, the reviews/ ratings marked as abusive by the Registered Vendor shall be validated through internal policies of the Company and may be removed on the Company’s discretion.

8. Taxes –

Goods and Service taxes (GST) will be applied on room as per the tax rule by government tax authority. Applicable Taxes will be displayed in vendor interface as per the room rate and applicable tax rate. Entradio reserves the right to change the taxes at any time as per the applicable tax rule by local tax jurisdiction. Applicable Taxes will be displayed to user prior to booking.

Tax amount is collected on behalf of the hotel who is responsible for paying this to the government. This is not a tax charged by Entradio.

Indemnification

The Registered Vendor shall defend, indemnify and hold harmless The Company, its directors, affiliates, contractors and employee from any and all claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Registered Vendor's use of the Services and/or Entradio. In no circumstance would Entradio will liable to Vendor for any direct/indirect losses arising out of use of Entradio’s services.

Either Party may terminate this Agreement any time, for any reason, by providing 30 days’ written notice to the other. Upon termination, the Registered Vendor shall promptly pay to The Company any outstanding amount owed for applicable customer orders prior to such termination.

Applicable Law and Jurisdiction

The Agreement is subject to exclusive jurisdiction of competent Courts of law at Mumbai only and the laws of Republic of India, as are in force, shall be applicable to the Agreement.